Please apply for a return or exchange within 7 days from the date you receive the product, via our website, a private message in the Q&A section, or the chat window at the bottom of the website.
If the return or exchange is due to product defects or incorrect delivery, please apply within 7 days, and no additional shipping fee will be charged.
Handmade products may have slight color differences compared to the photos, which do not qualify as defects.
Returns or exchanges are not possible if the product has been opened, used, or is not in a complete state, making it unfit for resale.
For free exchanges due to product defects, only exchanges for the same item are allowed. (If you wish to exchange for a different product, even if there is a defect, the customer must bear the shipping cost.)
Exchanges are allowed only once.
※ In case of a return or exchange due to a change of mind, the customer must bear the round-trip shipping cost. (This includes changing size or color.)
Q. How to Apply for Return & Exchange
Please apply for a return or exchange through "My Page" or via a private message in the Q&A section, or through the chat window at the bottom right of the website.
Please send the product to the following address, and prepay the shipping fee. If you choose Cash on Delivery, the package will be returned to you, so please be mindful.
Address: (47357) 2F, 28, Hwangnyeong-daero 8beon-gil, Busanjin-gu, Busan, Republic of Korea
Phone Number: +81(0)10-8454-9499
[Exchange]
Shipping Fee: 730 TWD
[Return]
Once the returned product has been collected and verified by our staff, the refund process will take 3-5 business days. If payment was made by credit card, we will assist you in processing the refund. (If the refund is processed after your credit card billing date, it will be refunded by your credit card company in the following month.)
※ Even if the system shows that the delivery has arrived, the actual receipt by our customer service center may be delayed due to the different delivery times of courier companies.
(It may take 4-5 business days to complete the final processing.)
This translation maintains the structure and details of your original text to ensure clarity and accuracy for your customers.
ADDRESS: 28, HWANGNYEONG-DAERO, 8BEON-GIL,BUSANJIN-GU, BUSAN, REPUBLIC OF KOREA MALL ORDER LICENSE: 2024-부산진-0044 CUSTOMER CARE +82 10-8454-9499 / official.while@gmail.com
Q. Return & Exchange Policy
Please apply for a return or exchange within 7 days from the date you receive the product, via our website, a private message in the Q&A section, or the chat window at the bottom of the website.
If the return or exchange is due to product defects or incorrect delivery, please apply within 7 days, and no additional shipping fee will be charged.
Handmade products may have slight color differences compared to the photos, which do not qualify as defects.
Returns or exchanges are not possible if the product has been opened, used, or is not in a complete state, making it unfit for resale.
For free exchanges due to product defects, only exchanges for the same item are allowed. (If you wish to exchange for a different product, even if there is a defect, the customer must bear the shipping cost.)
Exchanges are allowed only once.
※ In case of a return or exchange due to a change of mind, the customer must bear the round-trip shipping cost. (This includes changing size or color.)
Q. How to Apply for Return & Exchange
Please apply for a return or exchange through "My Page" or via a private message in the Q&A section, or through the chat window at the bottom right of the website.
Please send the product to the following address, and prepay the shipping fee. If you choose Cash on Delivery, the package will be returned to you, so please be mindful.
Address: (47357) 2F, 28, Hwangnyeong-daero 8beon-gil, Busanjin-gu, Busan, Republic of Korea
Phone Number: +81(0)10-8454-9499
[Exchange]
[Return]
※ Even if the system shows that the delivery has arrived, the actual receipt by our customer service center may be delayed due to the different delivery times of courier companies.
This translation maintains the structure and details of your original text to ensure clarity and accuracy for your customers.